FAQ

Shipping

-How long will it take for my item to reach me?

Due to COVID-19 and that I am currently pregnant orders can take anywhere from 5-30 days to ship. Depending on the size of the order it could take closer to 30. If you are on a deadline and need your order by a certain date please add a note to seller and I will do my best to get your order out faster. 
Shipping also varies on the type of shipping you choose at check out. Priority mail takes approx 1-3 business days. First class takes a little longer 3-9 business days. International shipments can take anywhere from 10-90 business days, so please be patient with worldwide deliveries. Please note, shipping time is different from processing times.  

Once your item is at the post office, the shipment is out of my hands. I have no more information on tracking than you do. If you need help locating a delayed or lost shipment, please feel free to contact me and I can do some digging and if needed send replacements. 

-How much is shipping?

Shipping is calculated by weight at checkout. Prices vary by location and shipping provider. We do not add any extra fees or handling costs.

PLEASE NOTE - We are NOT responsible for any VAT, TAXES or CUSTOMS FEES. 

Returns 

-What is the return policy? 

Unfortunately, since mugs are handmade all sales are final. 

-What if I receive a broken item?

If your item arrives broken please email CREATIVELEIGHCRAFTS@OUTLOOK.COM with images of the box and broken item. I will send a replacement at no cost to you.